Here I want to share some tips about your Streamyx broadband:
1. Please change default password immediately after your subscriptions approved. The reason why you need to change it:
- Most people know the default password is tmnet123
- Others people can access you account and can modified about your Streamyx subscriptions by accessing TM Selfcare
- To login TM Selfcare, others people can guess your username by using your email account like firstname.lastname@example.org. From here, we know that “user1” will be your username and if you not yet change the default password, it’s very easy job.
- Others people can use your account to get an internet connection by using your username and password. During this time, your modem cannot login because your session already use by other people and your cannot go online.
- To disconnect it, you need to call Streamyx support at 100 using your Telekom fixed line phone or Celcom.
2. Not everyone know that you can maintain the quality of the speed and services of your Streamyx broadband. I mean’s that if you subscribe Streamyx 1Mbps, you should get at least 75% or better of the total speed 1Mbps even in best effort calculation. If can get more would be better. If you facing problem that the connections speed is very slow and not satisfied (let say 1 client without downloading, just surfing only), here I have something to share:
- If this the first time, you may report to Streamyx or TM by calling 100. Hope this would be solve the issue but..
- Let say this happened too many times and you still facing the same problem, you can report to Malaysian Communications and Multimedia Commission (MCMC)
- Before you lodge a report, you need to prepare some evident as a proof for your problem.
- You can test your connection speed using any broadband speed tester like speedtest.net
- Take some period (2-3 days) and do the speed test. Test the speed on the morning, afternoon and night. Log all test result.
- Compile the log with any others proof and lodge a report to http://aduan.skmm.gov.my/
- MCMC will push and take an action to solve your issue and sometime you can get rebate from Streamyx.
- Here you can lodge a report or complaint about any following services:
Hope this may help you’ll to get a satisfied broadband connection speed and also any services.